Overview

Every IT partner and cloud provider will tell you that support is their USP. But we can show you that it’s ours.

Presently, we have a Net Promoter Score (NPS) of 75. That’s higher than any other company we know. And we’ve worked hard to achieve that score. By using the NPS measure, we can determine whether our customers would recommend us. But more importantly, we can find out who wouldn’t and why. Then, we improve accordingly. Perfection is unattainable but you can bet we’re going to keep aiming for it.
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Azure Support

We’re here to support your growth

There’s no doubt about it: Azure is the right platform for your business. But how do you get the help and support you need to make it a success? Fortunately, we have the answer. Expert Support is available to all customers that transact their Azure spend through Cloud Direct.

‍Direct access

‍Get 24/7 service for critical incidents via phone, email or our exclusive Provide™ portal from a 100 strong team of Azure expert support engineers with a direct route to Microsoft to escalate service outages.

‍Depth access

‍We have Azure cloud architects available for bookable consultative advice about your Azure environment.

‍Self management

‍Get access to our portal for ticket management, monitoring spend, a security posture dashboard, billing and invoicing, Knowledge Base articleand much, much more.